Thank you for shopping with Ambikamber OPC Private Limited. We take pride in creating personalized, handcrafted products with care and attention to detail. Since many of our items are custom-made, we follow a clear and fair refund policy as described below.

1. Eligibility for Refunds
a. Custom/Personalized Products

Most of our products are custom-made or personalized, including nameplates, printed décor, and customized home décor items.
These items are not eligible for refunds, except in cases where:

  • The product is received in a damaged condition

  • The product delivered is incorrect or does not match the confirmed order

  • There is a major defect in craftsmanship

  • Same-day refunds are only applicable if the request is made on the exact day of order received. Refunds cannot be processed or transferred after  the another day of order received under any circumstances.
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b. Non-Custom Products

Refunds for non-customized items may be accepted if:

  • The item is unused and in its original condition

  • The request is made within 48 hours of delivery

  • The product packaging is intact

2. Damaged or Defective Products

If you receive a damaged or defective item, please contact us within 24 hours of delivery.
You must provide:

  • A clear photo or video of the damaged product

After verification, we will offer either:

  • A replacement of the same product, or

  • A refund, depending on product availability

3. Incorrect Product Received

If the product received does not match your order, please notify us within 24 hours.
We will arrange for:

  • A replacement, or

  • A full refund

4. Items Not Eligible for Refund

  • Customized or personalized products

  • Products damaged due to misuse, mishandling, or improper installation

  • Orders canceled after production has started

  • Sale or discounted items (unless damaged or wrong product)

  • Same-day refunds are only applicable if the request is made on the exact day of order received. Refunds cannot be processed or transferred after  the another day of order received under any circumstances.
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5. Refund Process
  • If approved, refunds will be processed and credited within 7–10 business days through the original payment method.
    Depending on your bank or payment provider, the refund may take additional time to reflect.
  • Return request should be raised within 1 day after delivery.
  • Approved Exchange/Replacement deliveries will be done within 5-7 Business days.
6. Cancellations

Cancellations are accepted only if requested within 6 hours of placing the order.
Once production begins on customized items, cancellations cannot be processed.

7. Contact Us

For refund-related queries, get in touch with us at:

📧 Email: info@ambikamber.com
🏢 Ambikamber OPC Private Limited